Resume Feedback Email Templates

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Overview

Resume Feedback Email Templates define the subject and body sent to candidates when a candidate doesn’t pass resume screening and Resume Feedback Emails are enabled. These templates are managed from Admin > Templates Bank > Resume Feedback Email Templates. For the settings that control when emails are sent and what candidates see on the details page, see Resume Feedback Emails (Settings).

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How template selection works

Tenzo selects a template in this order:

1. Job-specific template (if configured on the job)
2. Org default template (your default in the templates manager)

If no template is available, Tenzo cannot send a resume feedback email.

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Supported variables

When a resume feedback email is sent, Tenzo replaces {{variable}} placeholders in the subject and body with values from the candidate record, job configuration, and linked ATS job—the same substitution logic used for other candidate-facing templates. Candidate

• {{candidate_name}} — the candidate’s name
• {{candidate_phone_number}} — the candidate’s phone number, when available

Job and recruiter

• {{job_name}} — the candidate-facing job title
• {{company_name}} — your organization’s name for the job
• {{ai_name}} — the AI caller name configured on the job
• {{recruiter_phone_number}} — the outbound call number configured on the job

Interview scheduling (when configured on the job)

• {{estimated_duration_minutes}} — expected interview length based on screening questions
• {{expiration_days}} — how long web interview links stay valid

ATS job attributes Any field from the linked ATS job is available using dot notation (for example, {{location.city}} or {{custom_field_values.customText1}}). The exact keys depend on your ATS integration and the job’s cached attributes. If a placeholder has no matching value at send time, it is left unchanged in the email. For more examples of how variables are used across interviews and outreach, see Variables.

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How settings affect the final email

Your chosen template is the base email content. The Resume Feedback Emails settings can modify what is appended or shown:

• Details page link:
  • Always included. The email contains a link that opens a candidate-facing details page showing which resume requirements were not met and a form to request a re-review.
• Recommended alternative roles:
  • When enabled, Tenzo appends a section showing other open positions the candidate may be qualified for, with links to view details and express interest.

See Resume Feedback Emails (Settings) for the full setting explanations.

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Managing templates

In the templates manager you can:

• Create additional templates
• Edit template subject and body
• Set a template as the default for new jobs
• Delete templates you no longer need