Resume Feedback Email Templates

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Overview

Resume Feedback Email Templates define the subject and body sent to candidates when a candidate doesn’t pass resume screening and Resume Feedback Emails are enabled. These templates are managed from Admin > Templates Bank > Resume Feedback Email Templates. For the settings that control when emails are sent and what candidates see on the details page, see Resume Feedback Emails (Settings).

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How template selection works

Tenzo selects a template in this order:

1. Job-specific template (if configured on the job)
2. Org default template (your default in the templates manager)

If no template is available, Tenzo cannot send a resume feedback email.

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Supported variables

When a resume feedback email is sent, Tenzo replaces {{variable}} placeholders in the subject and body with values from the candidate record, job configuration, and linked ATS job—the same substitution logic used for other candidate-facing templates. Candidate

• {{candidate_name}} — the candidate’s name
• {{candidate_phone_number}} — the candidate’s phone number, when available

Job and recruiter

• {{job_name}} — the candidate-facing job title
• {{company_name}} — the job’s brand name (or the default brand / organization name). See Organization Branding.
• {{ai_name}} — the AI caller name configured on the job
• {{recruiter_phone_number}} — the outbound call number used for this outreach (or configured on the job)

Interview scheduling (when configured on the job)

• {{estimated_duration_minutes}} — expected interview length based on screening questions
• {{expiration_days}} — how long web interview links stay valid

ATS job attributes Any field from the linked ATS job is available using dot notation (for example, {{location.city}} or {{custom_field_values.customText1}}). The exact keys depend on your ATS integration and the job’s cached attributes. If a placeholder has no matching value at send time, an unrecognized name (a typo) is left unchanged in the email so you can spot it, but a recognized variable with no value — including the built-in {{candidate.email}}-style namespaces — renders blank. Give any variable that might be empty an or "…" fallback if the sentence needs to read correctly without it. For more examples of how variables are used across interviews and outreach, see Variables.

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How settings affect the final email

Your chosen template is the base email content. The Resume Feedback Emails settings can modify what is appended or shown:

• Details page link:
  • Always included. The email contains a link that opens a candidate-facing details page showing which resume requirements were not met and a form to request a re-review.
• Recommended alternative roles:
  • When enabled, Tenzo appends a section showing other open positions the candidate may be qualified for, with links to view details and express interest.

See Resume Feedback Emails (Settings) for the full setting explanations.

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Managing templates

In the templates manager you can:

• Create additional templates
• Edit template subject and body
• Set a template as the default for new jobs
• Delete templates you no longer need