Overview
Resume Feedback Email Templates define the subject and body sent to candidates when a candidate doesn’t pass resume screening and Resume Feedback Emails are enabled. These templates are managed from Admin > Templates Bank > Resume Feedback Email Templates. For the settings that control when emails are sent and what candidates see on the details page, see Resume Feedback Emails (Settings).
These templates are for resume feedback emails only. For templates used after a manual thumbs-down, see Rejection Email Templates.
How template selection works
Tenzo selects a template in this order:- Job-specific template (if configured on the job)
- Org default template (your default in the templates manager)
Supported variables
Resume feedback email templates support these placeholders:{{candidate_name}}{{job_name}}{{company_name}}
How settings affect the final email
Your chosen template is the base email content. The Resume Feedback Emails settings can modify what is appended or shown:- Details page link:
- Always included. The email contains a link that opens a candidate-facing details page showing which resume requirements were not met and a form to request a re-review.
- Recommended alternative roles:
- When enabled, Tenzo appends a section showing other open positions the candidate may be qualified for, with links to view details and express interest.
Managing templates
- Create additional templates
- Edit template subject and body
- Set a template as the default for new jobs
- Delete templates you no longer need
