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Overview

Tenzo can send candidates a rejection email when a candidate enters a failing state in a job — either a recruiter thumbs down the candidate or the candidate is dispositioned in the ATS. Rejection emails are controlled by the Rejection Emails setting group and the selected Rejection Email Template. For template details (variables, defaults, and job-specific selection), see Rejection Email Templates.
Rejection emails notify a candidate that they are no longer being considered. For the separate emails that give candidates transparency into what didn’t match on their resume (and a chance to add context), see Resume Feedback Emails.

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Where to configure

You can configure rejection email behavior at two levels:
  • Organization defaults: Admin > Interview Settings (applies as the default for all jobs)
  • Job overrides: Job > Configure > Settings (optional, depending on org requirements)

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Settings explained

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Enable Rejection Emails

  • What it does: Turns rejection emails on or off.
  • When emails are sent: A rejection email is scheduled when a candidate enters a failing state — either a recruiter thumbs down the candidate or the candidate is dispositioned in the ATS. (A Resume Rejected outcome sends the separate Resume Feedback Email instead, not a rejection email.) The email is scheduled for the configured Rejection email delay after that trigger (default 48 hours), with the send time snapped to the job’s outreach/business hours. Undoing the thumbs down (or moving the candidate back into outreach) cancels the scheduled rejection email if it hasn’t sent yet. A thumbs-down only schedules the email if Tenzo also rejects the candidate in the ATS (ATS application linked, and a thumbs-down stage or disposition is configured). A Tenzo-only thumbs-down does not schedule one. Returning to outreach keeps the schedule if the candidate is still thumbs-down. Resume Feedback Emails use this same delay.

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Rejection email delay

  • What it does: Sets how long to wait after a candidate enters a failing state before the rejection email is sent.
  • Default: 48 hours.
  • Allowed range: 0–336 hours (up to 14 days). Set it to 0 to send as soon as possible (still snapped to the job’s outreach hours).
  • Scheduling: The send time is snapped to the job’s business/outreach hours, so emails don’t go out overnight or on weekends outside your configured windows.
  • Where to configure: An organization default (Admin > Interview Settings) with an optional per-job override (Job > Configure > Settings), the same as the other rejection-email settings.

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Rejection email delay and send-time check

Rejection emails are delayed rather than sent immediately. This gives recruiters a window to reverse a decision. When the email is scheduled. A rejection email is scheduled whenever a candidate enters a failing state:
  • A recruiter thumbs down the candidate, or
  • The candidate is dispositioned in the ATS.
A thumbs-down only schedules the email if Tenzo also rejects the candidate in the ATS (ATS application linked, and a thumbs-down stage or disposition is configured). A Resume Rejected outcome does not trigger a rejection email — it sends the separate Resume Feedback Email instead. That resume feedback email is gated by Resume Feedback Emails and uses this same delay. The email is scheduled for the configured Rejection email delay (default 48 hours) after the trigger, with the send time snapped to the job’s outreach/business hours. This is in addition to the earlier cancellation that happens as soon as a recruiter undoes the thumbs down or moves the candidate back into outreach. Returning to outreach keeps the schedule if the candidate is still thumbs-down. At send time the email is skipped unless they are still thumbs-down or DISPOSITIONED_IN_ATS. Together, these checks prevent a candidate from receiving a rejection email after their status has changed.
  • What it does: When enabled, the rejection email includes a section with other open positions the candidate may be qualified for.
  • How recommendations work: Tenzo analyzes the candidate’s resume (and call data, if available) to find other jobs within your organization that match their skills.
  • What candidates see: The email includes up to 3 recommended jobs with:
    • Job title and location
    • A “View Details” link to see the full job description
    • An “Express Interest” button to apply
  • What happens when a candidate expresses interest: The candidate is automatically added to the new job and will receive outreach according to that job’s settings.