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After an interview, Tenzo can collect optional feedback from the candidate — a 1–5 star rating, tagged reasons, and free-text comments. Recruiters see responses on the candidate’s Feedback tab in the interview review drawer. Collection works differently for phone and web interviews.

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Collect Candidate Feedback After Call

The Collect Candidate Feedback After Call toggle (under interview settings) controls the web/video experience:
  • Enabled (default): After finishing a video interview, the candidate sees an in-app feedback form before the completion screen.
  • Disabled: The candidate skips the feedback form and goes straight to the thank-you / completion screen.
This toggle does not disable the standard post-call feedback SMS on phone interviews. Phone feedback is described below.

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Phone interviews — feedback SMS

For AI phone screens, Tenzo sends a follow-up text with a short intro and a 1–5 rating question when all of the following are true:
  1. The candidate completed the interview — the call reached the Completed outcome. Interviews where the candidate dropped out early (for example, hanging up partway through) do not receive the SMS.
  2. Phone interview — not a web/video call.
  3. Call Completed or Failed Knockout — feedback is requested after both outcomes when the candidate completed the interview. A candidate who failed a required knockout question but still completed the interview receives the feedback SMS at call completion, the same as before. The one exception is a candidate who is entering the scheduling flow — see Scheduling jobs below.
  4. Not a practice/test call
  5. SMS can be delivered — the candidate has SMS consent, a text-capable mobile number, and Tenzo has a valid outbound number for the job. Landlines and other blocked line types do not receive the text. See Candidate Consent for consent and line-type behavior.
Tenzo sends at most one feedback SMS per call.

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Scheduling jobs — feedback after booking

On jobs with scheduled follow-up enabled, a candidate who passes screening is asked to book a follow-up interview. For these candidates the feedback SMS is deferred until they book — it is sent only after the follow-up is scheduled, so the feedback survey never competes with or precedes the scheduling text. A passing candidate who never books a follow-up does not receive the feedback SMS. This deferral applies only to passing candidates on scheduling jobs. Candidates who fail a knockout, do not pass screening, or are on jobs without scheduled follow-up are unaffected and still receive feedback at call completion as described above.

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What the candidate receives

The message includes:
  • A thank-you / intro line (feedback.intro)
  • A 1–5 rating question (feedback.rating_question)
Replies are handled in the POST_CALL_FEEDBACK SMS state. Follow-up prompts (reason tags, optional comments) are sent based on the candidate’s rating.

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Web interviews — in-app feedback

When Collect Candidate Feedback After Call is enabled, candidates complete feedback in the browser immediately after their video interview. Responses appear in the interview review drawer with a Video Interview badge. When the setting is disabled, no in-app feedback form is shown.