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Overview

Rejection Email Templates define the subject and body sent to candidates when Rejection Emails are enabled. These templates are managed from Admin → Templates Bank → Rejection Email Templates. For the settings that control when emails are sent and whether candidates see details / can request re-review, see Rejection Emails (Settings).
Example rejection email

Example rejection email

Candidate rejection details page

Candidate rejection details page

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How template selection works

Tenzo selects a template in this order:
  1. Campaign/job-specific template (if configured on the job)
  2. Org default template (your default in the templates manager)
If no template is available, Tenzo cannot send a rejection email.

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Supported variables

Rejection email templates support these placeholders:
  • {{candidate_name}}
  • {{job_name}}
  • {{company_name}}
Use them in both the subject and body.

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How settings affect the final email

Your chosen template is the base email content. The Rejection Emails settings can modify what is appended or enabled:
  • Include rejection details link:
    • When enabled, Tenzo adds a link in the email that opens a candidate-facing rejection details page (the “candidate evaluation” page).
  • Allow re-review requests:
    • When enabled, that rejection details page will offer a “Request Review” form (candidates submit an explanation).
  • Include AI reasoning:
    • When enabled, the rejection details page may show AI reasoning alongside failed resume requirements (when available).
See Rejection Emails (Settings) for the full setting explanations.

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Managing templates

In the templates manager you can:
  • Create additional templates
  • Edit template subject/body
  • Set a template as the default for new campaigns
  • Delete templates you no longer need