WhatsApp Templates - Tenzo Documentation

What this controls

WhatsApp Templates let you customize the three WhatsApp messages Tenzo sends for your organization:

Call invite — sent when a phone interview starts over WhatsApp. The candidate taps a button to call in.
Interview link — sent when a video interview invitation is delivered over WhatsApp.
Call request — sent when Tenzo asks the candidate to call in, including on a permanent number.

These are organization-wide. Jobs that use WhatsApp all share the same three messages.

Manage templates

Use Admin → Templates Bank → WhatsApp Templates. Only organization admins can view and edit these templates. Each template appears as a card with its approval status. Open a card to edit the text and choose Submit for approval. Changes must be approved before they send. Until then, Tenzo keeps using the last approved version.

Variables

Each template supports a fixed set of variables, and all of them must stay in the text:

Template	Variables
Call invite	`{{candidate_first_name}}`, `{{ai_interviewer_name}}`, `{{hiring_company_name}}`
Interview link	`{{candidate_first_name}}`, `{{job_title}}`, `{{interview_length_minutes}}`
Call request	None

Other variables, such as the ones available in SMS and email templates, can’t be used in WhatsApp templates. The interview link button is added automatically.

Advanced Create Interview — choose WhatsApp as the outreach channel on a job.
Permanent Phone Numbers — inbound WhatsApp on a permanent number uses these templates for interview links and call requests.