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Email Integration Uses

Once your email has been connected, candidates can communicate with Morgan over email to schedule interviews and ask questions about the role. The email integration may be used for both video and phone interviews. Video Interviews When connected, your custom recruiting domain will be used to send candidates interview links. If not connected, candidates will still receive emails with links to the video interview from the ‘tenzo.ai’ domain, but connecting a custom email is preferred by most customers to ensure consistent branding for candidate communication. Phone Screens If a candidate does not answer the initial phone call, Morgan may be configured to reach out again over SMS and email to schedule a call and perform the initial screen. If you have connected a designated recruiting email domain, Morgan will not only reach out over SMS but will also email candidates to attempt to schedule a phone interview. To link your email, navigate to the Admin > Office Integrations > Email Integrations page.
Email integration setup screen for connecting individual inboxes

Admin > Office Integrations > Email Integration

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Recommended: Connect a single recruiting inbox (and optional no-reply inbox)

For most organizations, we recommend connecting one specific inbox for recruiting outreach (and optionally a second inbox for no-reply emails). This is preferred because it limits the scope of access while still enabling the full Tenzo email experience.
Recommended setup:
  • Recruiting inbox (required): used for candidate communication (video interview links and outreach).
  • No-reply inbox (optional): used for no-reply style notifications, if configured.
Even though Tenzo will only send emails from the configured inbox(es), connecting individual inboxes is preferred over domain-wide access for most admins.
Migrating from domain-wide to single inbox: Temporarily deactivate any connected emails in the domain-wide section, then reconnect the same inbox(es) in the individual inbox section.
Tenzo still supports the older domain-wide connection flow where an admin grants access across the organization’s email directory. This is generally not recommended because it grants broader access than most organizations need.

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Customize Email Outreach for Phone Interviews

The initial outreach email sent to candidates may be customized for any role in the Initial Email step. Email outreach may also be enabled or disabled for any role in this step.
Initial Email Step

Job > Configure > Initial Email