Conversation Settings
Voice
Select the caller’s accent, name, or gender profile, adapting to the candidate’s language when Multilingual is enabled.
Language
- Defines which language the interview is conducted in.
- Options:
- Multilingual: Automatically translates between supported languages based on the candidate’s responses, defaulting to the language of the screening questions.
- Candidate Choice: Allow candidate to select the language of their video interview interface before the call, adjusting the language displayed in the video portal and the language the interview will be conducted in. For phone calls, this setting will behave like multilingual.
- Specific language: The AI will only respond in the selected language. For best performance, you should write your screening questions in that language if only one is selected, else there will be a mismatch between the language the candidate is expected to speak and the interview the agent is configured to deliver. If the candidate speaks a different language than selected, this will not be transcribed and the interviewer will continue to conduct the interview in the configured language.
Limit Interviewer Languages
Optionally limit which languages the interviewer can use by specifying allowed languages if multilingual or candidate choice is selected. If candidate chocie is selected for video interviews, the candidate will only be able to choose between the languages in this limited list.AI Caller Name
Set the display name of the AI caller shown to candidates (this will default to “Morgan” if not selected).
AI Interviewer Responsiveness
Control how frequently the interviewer follows up on candidate responses, from “To the point” to “Inquisitive” or a custom level. “Conversational” is a safe default for most interviews.
Professionalism
Choose whether the AI speaks in a more casual conversational style or a more formal professional tone.
Boosted Transcription Keywords
Improve transcription by adding up to 20 job-specific keywords or phrases the AI should recognize more reliably. This can help improve performance for tough to transcribe words or acronyms. If you see a consistently mis-transcribed word, it is a good idea to add it to the boosted keywords.
Outreach Settings
Call Type for Applicants
Select whether applicant candidates receive phone calls and sms messages, or a link to a video interview sent via email. Some additional settings are dependent on the call type.Call Type for Sourced Candidates
Select whether sourced candidates receive phone or video calls, optionally matching the applicant call type.- Recommendation: Customers see better performance with phone calls for sourced candidates, as most candidates who did not recently apply are more likely to respond to an sms or pick up the phone for a quick call than click on an emailed invitation to a job.
Use the same messaging as applicants
Choose whether sourced candidates should use the same call intro / SMS / email messaging as applicants. If not enabled, sourced candidates will receive messaging optimized for non-applicants.
Outreach Hours
Define when the AI is allowed to call or text candidates, including weekday/weekend windows.- Details:
- Respects candidate timezone, ZIP code, or area code (in that order).
- Outside of these hours, candidates may still interact and the AI recruiter will still respond and be available to conduct interviews, but proactive outreach is limited.
- Additional Controls:
- Weekday Outreach Hours
- Invert Outreach Hours: An uncommon toggle to only contact candidates outside of normal business hours.
- Weekend Outreach: Optionally configure different hours.
Phone Call Outreach Settings
Initial Outreach Method
Choose whether candidates are first contacted by text, phone call, or another configured outreach method.
Auto-Reschedule on Voicemail
Decide if the AI should automatically retry calls after reaching voicemail, and configure how many retries and how long between them. After the limit is reached, the AI will cease proactive outreach and eventually the candidate status may be set to expired.
Applicant Outreach Delay
Set how long to wait after a candidate applies before the AI begins outreach, including an option for immediate outreach.
Candidate Application Refresh Period
- Sets a refresh period where a candidate can only apply to one job.
- If a candidate applies to multiple jobs within this period, only the first application proceeds normally and subsequent applications are marked as
OTHER INTERVIEW. - By clicking “progress to AI interview” in the 3-dot menu for this applicant a recruiter can override this refresh period for a specific candidate application.
Video Interview Outreach Settings
Interview Link Expiration
- Controls whether and when the interview link expires.
- Default: No Expiration (unless configured otherwise).
Reminder Emails
- Configures how often and how many reminder emails are sent to candidates who have not completed their interview.
Candidates Schedule Video Interview
- If enabled, candidates will be sent a link to schedule their video interview at a specific day/time.
- If disabled, candidates may conduct the video interview at any time directly from their interview link.
- Optional behavior: require candidates to provide a reschedule reason.
Outreach Emails
Enable emails from AI recruiters.
Schedule Follow-Up
Enable automatic scheduling of follow-up calls for candidates who score above the passing threshold.
Branding Settings
External Job Name
- Sets the job title that is shown externally to candidates.
- Options:
- Use same internal job title for external job name
- Provide a custom external title
Brand
- Selects which brand profile is applied to this job. Affects how your organization is presented to candidates (logo for web calls and company name).
- A default and additional brands may be added in the Admin settings.
Job Board Integration
Call New Applicants From Job Board Postings
- Toggles whether Tenzo automatically calls new applicants from connected job boards (for example, Indeed or ZipRecruiter).
- Usage: Configure which postings to monitor for automatic outreach.
- Enabling & Implementation: The Tenzo support team must first enable this feature for your organization. Contact support or your representative to have this feature enabled.
Results Settings
Emails for Interview Results
- Determines which email addresses receive interview result summaries for this job.
- Emails will be automatically added from the recruiters on the job if the job comes from an ATS integration and combined with any emails from a template job if the job came from a template.
Email Notifications
- Controls whether email notifications are sent for key candidate events on this job such as call completion.
Resume Disqualification
- Enables automatic filtering of candidates based on resume requirements. The specific resume requirements may be confiugred in the Resume Requirements tab in the job configuration sidebar.
- Candidates who fail resume review can be manually moved to the interview stage by recruiters.
- In your ATS configuration settings, you may optionally set a stage candidates who pass or fail the resume review will be moved to.
Rejection Emails
- Controls whether rejection emails are sent when a recruiter thumbs down a candidate.
- See Rejection Emails for full behavior and toggle-by-toggle details.
- Additional options:
- Include recommended alternative roles (shows candidates other open positions they may be a good fit for)
Rejection Email Template
- Select which email template is used for rejection messages. This allows you to customize the messages sent to candidates if they receive a rejection.
- See Rejection Email Templates for variables and template behavior.
Resume Feedback Emails
- Controls whether resume feedback emails are sent when a candidate doesn’t pass resume screening.
- Resume feedback emails give candidates transparency into what didn’t match and the opportunity to provide additional context.
- See Resume Feedback Emails for full behavior and toggle-by-toggle details.
- Additional options:
- Include recommended alternative roles (shows candidates other open positions they may be a good fit for)
- Candidate re-review requests (always enabled — candidates can submit additional context for reconsideration)
Resume Feedback Email Template
- Select which email template is used for resume feedback messages. This allows you to customize the messages sent to candidates when they don’t pass resume screening.
- See Resume Feedback Email Templates for variables and template behavior.
Allow Opt-Out of AI Interview
- Allows or disallows candidates to opt out of the AI interview process and request a manual review of their application.
- To share an org-level opt-out page before a candidate applies, copy your Pre-apply opt-out link from Admin Settings → Organization & Users → Pre-apply opt-out link.
- Candidates can submit their email/phone to opt out of all AI interviews for your organization.
- If a candidate opts out, they will not be screened for any interviews and will be marked as Opted Out across all jobs in your organization.
Resume Requirement
- Specifies whether a resume is required for candidates to proceed. This setting only apply to video interviews, where a resume upload field is provided as either optional or required.
Collect Candidate Feedback After Call
- Enables collection of post-interview feedback from candidates.
- Details: For phone calls, a follow-up text is sent asking about the experience. For web-based video interviews, the candidates are brought to a feedback form after the interview.
Enable Transcript Redaction
- Toggles redaction of personal information such as sensitive family or personal information details from transcripts. Admins can always view the full unredacted transcript if required.
Thank You Emails
- Controls whether thank you emails are sent after candidates complete their interview.
Thank-You Email Template
- Chooses which template is used for post-interview thank-you emails. A default thank you email will be used if a custom template is not selected.
Summary
- Selects which summary template the AI uses to generate a post-interview summary for this job to standardize specific summary information to extract. This summary can be viewed in the Tenzo app interview results, as well as the pdf and note posted to the ATS and the result email sent to the recruiter.
Suggested Follow-Up Templates
- Manages templates that guide human recruiters on follow-up questions when reviewing transcripts. Custom suggested follow-up templates allow the grading agent to follow standardized instructions when generating potential follow-up questions.
Video Interview Settings
Space Bar to End Response
- Allows or prevents candidates from pressing the space bar to end their responses during video interviews. In certain interview settings with a lot of background audio, allowing candidates to press space bar can give them more control of the turn detection.
Restrict Video Interviews to Desktop Only
- Restricts video interviews to desktop devices only so mobile users see a message requiring desktop access. When candidates conduct interviews on desktop, they are more likely to have stable internet access and limited background noise and distraction during the video interview.
Allowed Interview Locations (IP-based)
- Restricts where candidates can take a video interview based on their IP geolocation.
- If a candidate’s detected country is outside the allowed list, Tenzo adds a flagged event “Location outside allowed countries” and shows a red warning icon next to the location above the transcript (hover to see the detected country + allowed countries).
- Note: This is best-effort based on IP; VPNs/proxies can change the detected country and may also show “Likely VPN or Proxy”.
Require Screen Share
- Requires candidates to share their entire screen during the video interview.
Candidate Identity Verification
- Requires candidates to verify their identity with a government-issued ID before starting the video interview.
Avatar Settings
- Upload custom avatars for the caller during video interviews.
