> ## Documentation Index
> Fetch the complete documentation index at: https://f4c7a9e2d8b1-docs.tenzo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Rejection Emails

> Configure rejection emails sent after a manual thumbs-down

## Overview

Tenzo can send candidates a rejection email when a recruiter **thumbs down** a candidate in a job.

Rejection emails are controlled by the **Rejection Emails** setting group and the selected **Rejection Email Template**.

For template details (variables, defaults, and job-specific selection), see **[Rejection Email Templates](/templates/rejection-email-templates)**.

<Note>
  Rejection emails are sent only after a manual thumbs-down. For emails sent when a candidate doesn't pass resume screening, see **[Resume Feedback Emails](/settings/resume-feedback-emails)**.
</Note>

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## Where to configure

You can configure rejection email behavior at two levels:

* **Organization defaults**: Admin > Interview Settings (applies as the default for all jobs)
* **Job overrides**: Job > Configure > Settings (optional, depending on org requirements)

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## Settings explained

### Enable Rejection Emails

* **What it does**: Turns rejection emails on or off.
* **When emails are sent**: The email is scheduled to be sent 5 minutes after a recruiter thumbs down a candidate. Undoing the thumbs down will cancel the scheduled rejection email if not already sent.
* **Email content**: The actual subject and body comes from your **Rejection Email Template** (see **[Rejection Email Templates](/templates/rejection-email-templates)**).

### Include recommended alternative roles

* **What it does**: When enabled, the rejection email includes a section with **other open positions** the candidate may be qualified for.
* **How recommendations work**: Tenzo analyzes the candidate's resume (and call data, if available) to find other jobs within your organization that match their skills.
* **What candidates see**: The email includes up to 3 recommended jobs with:
  * Job title and location
  * A "View Details" link to see the full job description
  * An "Express Interest" button to apply
* **What happens when a candidate expresses interest**: The candidate is automatically added to the new job and will receive outreach according to that job's settings.

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## Related

* **[Resume Feedback Emails](/settings/resume-feedback-emails)** — settings for emails sent when a candidate doesn't pass resume screening
* **[Rejection Email Templates](/templates/rejection-email-templates)** — customize the template used for rejection emails