> ## Documentation Index
> Fetch the complete documentation index at: https://f4c7a9e2d8b1-docs.tenzo.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Reviewing an Interview
> Walk through every section of the candidate interview review: video, scores, grades, candidate questions, recommended jobs, flagged events, chat, resume, and feedback
## Reviewing an Interview
Clicking a candidate row in the [Interview Results Table](/getting-started/interview-results-table)
opens that candidate's full interview review. The left side is the recording and transcript, the
right side is the analysis: scores, summary, question grades, candidate questions, recommended
jobs, flagged events, and the AI chat.
The screenshots in this guide use a video interview. Phone interviews use the same layout, but
without the video player, **Proctoring** ring, and **Flagged Events** section.
## Tabs Across the Top
Above the candidate name you'll see a row of tabs. Which ones appear depends on the interview
type and your job's configuration:
* **Video Call / Phone Call:** The interview itself, with the recording (or audio) and
transcript. Shown once there's a call to review; until then the drawer opens on the
History tab instead.
* **History:** The candidate's activity history: call attempts, stage transitions, and when
the candidate was added. Hidden for test calls.
* **SMS:** Text history with the candidate.
* **Email:** Email history with the candidate.
* **Resume:** The candidate's resume (only when one is on file).
* **Timeline:** Scheduled follow-up events for the candidate.
* **Scheduled Follow Up:** Active follow-up scheduling state.
* **Feedback:** Candidate-submitted feedback about their interview experience (only when
feedback was actually provided).
* **ID Verification:** Persona ID verification details (video jobs with ID verification on).
* **Follow Ups (Beta):** Notes for the candidate.
## Playing the Video and Following the Transcript
The video plays in the panel on the left side of the **Video Call** tab, with standard play / pause,
volume, full-screen, and (for video interviews recorded on a desktop with screen share) a toggle
to switch between the candidate's webcam and their screen. Network bars show the candidate's
connection quality across the call.
**Recording quality depends on the candidate's device.** The webcam records at a fixed
resolution of 540p (960×540) on computers and 360p (640×360) on phones, at up to 30 frames per
second. Phones use the lower resolution to keep the interview smooth and prevent the browser
from crashing mid-interview, so recordings made on a phone will look softer than those from a
computer. It does not affect transcription, grading, or proctoring accuracy.
The transcript appears under the video. Anything that has a timestamp is clickable and seeks the
video to that moment, including:
* Lines in the transcript itself
* Question grades on the right side
* Candidate questions
* Flagged events (and individual frames within them)
This makes it easy to jump straight to the part of the interview behind any score, comment, or
flagged moment.
## Scores at the Top: Completion, Grade, Proctoring
The header on the right side shows three rings at the top, plus an "Ask anything about this
interview" button.
* **Completion:** The percentage of counted screening questions the candidate answered. See
[Call Status](/getting-started/interview-results-table#call-status) for how this relates to when
a call is marked Completed vs Hung Up.
* **Grade:** The candidate's overall interview score, 0–100, computed from how the candidate's
answers were graded against the configured screening questions.
* **Proctoring:** Video interviews only. A 0–100 score that summarizes how clean the interview
was based on the frequency of flagged suspicious events. See
[Proctoring Score](/getting-started/interview-results-table#proctoring-score-video-jobs) for
the full scoring rules.
The thumbs up, thumbs down, and comment icons next to the candidate name behave the same as in
the [Interview Results Table](/getting-started/interview-results-table#feedback-and-comments).
## Summary
The Summary is a generated overview of the interview. The exact sections (such as background,
reason for looking, key prior experiences, key strengths, and candidate location) come from the
job's summary template.
Click the pencil icon next to **Summary** to edit the generated text directly, or apply a saved
summary template.
A summary is generated only when the candidate engaged with the interview, meaning they
answered at least one screening question (completion rate above 0%). This is independent of
whether the call was [marked Completed](/getting-started/interview-results-table#when-a-call-is-marked-completed)
(reaching the end of the scripted interview) and of the separate
[above/below threshold check](/getting-started/interview-results-table#above-below-threshold-vs-call-status)
used for ATS stage moves (for example the default 80% completion rate): a candidate who answers
a few questions and hangs up early still receives a summary. A candidate who never engaged has
no summary to display.
## Question Grades
The **Question Grades** section is the per-question breakdown of how Tenzo graded the candidate's
answers.
For each question, the card shows:
* **Score (left):** The grade Tenzo assigned this question, rounded to a whole number out of 100.
A `?` means the question was not asked, a red score means a required question was failed
(grade 0).
* **Question title:** What the candidate was asked.
* **Badges:** Question type and importance pills, such as **Resume Based**, **Major**, **Info**,
or knockout markers, when they apply to this question.
* **Answer:** A condensed version of the candidate's answer.
* **Show Breakdown:** Appears for questions graded against a rubric (bucket grading).
Clicking any question card seeks the video to the moment that question was answered.
### Grading Instructions Tooltip
Hovering the score on the left of a question reveals the **Grading Instructions** Tenzo used for
that question. For auto-generated and resume-based questions, the tooltip also shows the
**Generation Instructions** that produced the question.
### Show Breakdown
Clicking **Show Breakdown** expands the rubric scoring for that question. For each category in
the rubric, the breakdown shows:
* **Category name and max points** (such as `Motivation for Applying (max: 50 pts)`)
* **Score:** Points awarded.
* **Selected Bucket:** The rubric bucket Tenzo chose for this category.
* **Rationale:** Why Tenzo chose that bucket.
* **Total Score** at the bottom when there are multiple categories.
If you manually edit a category score, it is tagged **Human Override** in the breakdown.
## Work Accommodation Review
Sometimes a candidate gives an answer that shouldn't be scored automatically, because the reason
behind it is one a person needs to weigh. The clearest example is a **work accommodation**: a
candidate who says they can't make a particular shift because of a standing doctor's appointment is
describing a protected circumstance, not failing the availability question. Counting that answer
against them automatically would be both unfair and a compliance risk.
Tenzo flags answers tied to any of the three protected bases recognized under U.S. employment law:
**disability or medical** (ADA), **religion** (Title VII), and **pregnancy or childbirth** (PWFA).
Each flag is labeled with the basis it falls under.
When the **Work Accommodation Review** setting is enabled for your organization, Tenzo watches for
these answers during post-interview processing and flags them for a human to decide, so a candidate
is never penalized for disclosing an accommodation.
### What you'll see
A flagged question is **given full credit until a person reviews it**. In the Question Grades list
it carries a yellow **Needs work accommodation review** callout (the question card itself stays its
normal color — only the callout is highlighted), and it is scored as a full pass that counts toward
the overall **Grade**. This guarantees a disclosed accommodation can only help or hold the
candidate's score steady — never lower it — until you act on the flag.
Each flagged item is also collected into a **Work Accommodation Review** summary — showing the
candidate's exact words, the question it relates to, and why it was flagged. This summary is visible
in the app as soon as the interview is processed, so you can act on it right away.
While any flag is still open, the interview is **held for review**: Tenzo does not yet sync the
result to your ATS, send the candidate's results email, move the candidate to an outcome stage, or
send any follow-up — so no automated decision is made on the candidate until a person has weighed
the disclosure. (Optionally, orgs may configure a **Pending Accommodation Review Stage** in ATS
Settings; when set, the candidate is moved to that holding stage while the review is open, and the
final outcome stage move on resolution supersedes it.) The results PDF, results email, and ATS note
(each carrying the review summary) are produced once the review is complete, as described below.
### Resolving a flag
From the flagged question you can either:
* **Assign grade** — score the question yourself. Your grade replaces the assumed full credit and
counts toward the overall Grade like any other answer.
* **Dismiss** — keep the assumed full credit for the question and clear the flag, leaving the
full-pass score in the Grade.
Either action clears the flag and removes the yellow highlight and the table indicator.
Once the **last** open flag on an interview is resolved, Tenzo finishes the held processing: it
syncs the result to your ATS, sends the candidate's results email and the ATS note (both including
the review summary), and resumes the candidate's normal progression. If an interview has several
flags, the result is held until every one of them is resolved.
This check runs **before** the transcript is redacted, so the reviewer can see the candidate's
underlying statement even when redaction is on. As a result, the quote in the Work Accommodation
Review summary may include wording that is redacted elsewhere in the results.
The setting is **off by default**; turn it on per organization to enable it.
## Candidate Questions
If the candidate asked any questions of their own during the interview, they are listed in the
**Candidate Questions** section.
Each entry shows the candidate's question (bold) and how Tenzo answered it during the interview.
Clicking the card seeks the video to where the question was asked.
If the candidate asked a question Tenzo couldn't answer, the entry is highlighted in orange with
an **See Job Background Info** link. Use that link to add the missing context to the job's
Background Info so future candidates get a real answer.
## Recommended Jobs
When reverse sourcing is enabled, Tenzo can also recommend other open jobs in your workspace
that this candidate might fit. Recommendations appear in two groups when applicable:
* **Recommended Jobs (Within 40 miles)** — jobs near the candidate's location.
* **Recommended Jobs (Anywhere)** — jobs anywhere in the workspace.
Each row shows:
* **Plus icon (+):** Add this candidate to that job as a sourced candidate.
* **Job name:** Click to open the job's script editor in a new tab.
* **Star rating:** A 1–5 star match score. Hover the stars to see Tenzo's reasoning for the
match.
If no matches are found, the section shows **No matching jobs found for this candidate.**
## Flagged Events (Video Interviews)
For video interviews, the **Flagged Events** section lists proctoring events that were detected
during the interview. These are the same events that drive the **Proctoring** score.
If nothing was flagged, you'll see this:
Otherwise each event is listed with its timestamp (or time range when the event lasted longer
than a few seconds) and a description.
Clicking an event seeks the video to that moment. Events that the AI vision analysis classified
as not suspicious are hidden from this list.
### Event Types
Common events you may see:
* **Tab switch detected** — the candidate moved focus to a different tab or window.
* **Not in frame** / **Candidate absent then returns to frame** — the candidate was missing from
the camera view.
* **Multiple people** — more than one person was detected in the camera view.
* **Looking away** / **Partially out of frame** — the candidate's face was off-screen or turned
away.
* **VPN or proxy detected** — the candidate's IP looks like a VPN or proxy.
* **Location outside allowed countries** — the candidate's IP is in a country your job does not
allow.
* **Camera off / Camera disconnected / Mic off / Mic disconnected / Screen share disconnected**
— the corresponding device or stream stopped during the interview.
* **App switch** — mobile candidate switched to another app.
* **Copy-paste used** — the candidate pasted text into an answer field.
* **Rejoined** — the candidate left and rejoined the interview.
### Which Events Have Images
Face and visual events show a thumbnail of the camera frame at the moment of the event. These
include **Not in frame**, **Multiple people**, **Looking away**, and **Partially out of frame**.
For events with multiple captured frames, the thumbnail shows a **1/N** counter and a
**Show more analysis** link expands a gallery of every captured frame plus the AI's detailed
analysis.
Most other events show only the timestamp and description. **Tab switch** events typically don't
include an image because the camera is no longer in focus during a tab switch — the screenshot
above shows several tab switches without thumbnails.
## Ask Anything About This Interview
The **Ask anything about this interview** button opens an AI chat scoped to this candidate's
transcript.
When opened for the first time, the chat shows a welcome banner and four suggested prompts:
* **What concerns did the candidate have about the job?**
* **Did the candidate mention their primary reason for wanting this role?**
* **Write a submission email to send to the hiring manager highlighting why they'd be a good fit.
Use bullets.**
* **Did the candidate mention their salary expectations?**
Click a suggested prompt to send it as a message, or type any question into the input at the
bottom. The microphone icon dictates your message via speech-to-text. Responses are formatted
markdown, so things like submission emails, bulleted highlights, and tables render cleanly.
You can also start the same chat for multiple candidates at once from the Interview Results Table
by selecting candidates and clicking
[Chat Assistant](/getting-started/interview-results-table#selecting-candidates-and-bulk-actions).
## Resume Tab
When the candidate has a resume on file, a **Resume** tab appears in the top tab row.
The tab shows the candidate's contact info, an inline PDF preview, and a **Resume** download
link with a download icon for grabbing the original file. When resume filtering is enabled for
the job, the resume score, star rating, and per-requirement match badges (with hover-evidence)
also appear above the PDF.
## Feedback Tab
When the candidate submitted feedback after their interview, the **Feedback** tab is enabled. Phone feedback is sent only when the candidate completed the interview on a phone screen, including some **Failed Knockout** outcomes — see **[Post-Interview Feedback](/settings/post-interview-feedback)**.
The tab shows up to three sections:
* **Interview Experience Rating:** The candidate's 1–5 star rating of the interview, plus a badge
for how the feedback was collected — **Video Interview** for in-app feedback after a video
interview, or **Phone Feedback** for SMS-based feedback after a phone interview. Stars are
colored green for 4–5, yellow for 3, and red for 1–2.
* **Feedback Reasons:** Tagged reasons the candidate selected, such as **Smooth and efficient
experience**, **Significantly worse than a human**, or **Technical issues** (video interviews
only).
* **Additional Comments:** Free-text comments from the candidate (when provided).
If the candidate provided phone feedback over SMS, a **Feedback Responses** section shows their
answer to the open-ended "anything else" question.